Shipping policy

At Bucktown Seed Company, we work to make every delivery straightforward, dependable, and fairly priced.

Order Processing and Shipping Times

Orders typically leave our Pennsylvania facility within 2–3 business days, and many ship sooner. Orders placed after 12:00 p.m. ET on Friday or during the weekend begin processing on the next business day.

During sales, holidays, and other high-volume periods, processing may take slightly longer.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska and Hawaii.

Rates and Free Shipping

Shipping rates are calculated according to package weight, dimensions, and destination.

Free standard shipping is available on qualifying orders of $79 or more delivered within the contiguous United States. The eligible order subtotal must reach $79 after discounts and before taxes. Gift-card purchases do not count toward the free-shipping threshold.

Orders delivered to Alaska and Hawaii are charged applicable carrier-based shipping rates and are not eligible for the free-shipping offer.

Bulky and Heavy Items

Some products—including seed trays, plug flats, coco coir bricks, fertilizer bags, germination stations, and grow-light kits—are heavier or require larger cartons.

Additional shipping charges for these products are calculated according to total weight, package size, and destination and are displayed at checkout before the order is placed.

Free-shipping promotions generally apply to qualifying seed packets and eligible smaller items. Bulky or heavy products may incur additional shipping charges even when the order meets the $79 free-shipping threshold.

Certain oversized products may not be available for delivery to Alaska or Hawaii because of carrier restrictions or shipping costs.

Carriers and Shipping Methods

Orders are shipped through USPS or UPS. The carrier and service are selected based on package weight, dimensions, destination, and the shipping option chosen at checkout.

Delivery Estimates

Delivery dates provided at checkout or through tracking are estimates rather than guarantees. Weather, carrier disruptions, holidays, and high-volume periods may delay delivery after an order leaves our facility.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email containing tracking information. Please check your spam or junk folder if the email doesn't appear in your inbox.

Tracking updates are provided by the carrier and may take some time to appear after the shipping label is created.

Order Changes and Cancellations

Our team begins processing orders quickly. Once an order has entered fulfillment, we may be unable to change the shipping address, add or remove products, or cancel the order.

If you need to make a change, please contact us as soon as possible after placing your order. We'll do our best to help when the order's status allows.

Shipping Addresses

Please review your shipping address carefully before completing checkout. Bucktown Seed Company is not responsible for delays or nondelivery caused by an incomplete or incorrect address supplied with the order, except where otherwise required by law.

Returned or Undeliverable Packages

If an order is returned because of an incomplete, incorrect, or undeliverable address, we can arrange reshipment after the package has been returned to us in its original condition.

The corrected address must be confirmed, and any additional shipping charge must be paid before reshipment. Original shipping charges are non-refundable, except where otherwise required by law.

If your package is returned to us, please contact us so we can discuss the available options.

Unavailable Items and Seed Substitutions

Occasionally, a seed variety may become unavailable after an order has been placed. When this happens, we may substitute a similar variety of equal or greater value to avoid delaying your order.

We make every effort to choose a suitable replacement with comparable growing characteristics. For example, if a particular cherry tomato variety is unavailable, we may substitute another cherry tomato variety.

If a suitable replacement is not available, we'll issue a refund for the unavailable item. If you have any concerns about a substitution you've received, please contact us, and we'll be glad to help.

Damaged, Missing, or Lost Orders

If your order arrives damaged, contains an incorrect item, or is missing something, please contact us promptly with your order number, a brief description of the issue, and photographs of the package, shipping label, and contents when applicable.

For packages marked delivered but not received, first check with members of your household, nearby neighbors, and the carrier. If you're still unable to locate the package, please contact us so we can help review the shipment.

Returns

Eligible unopened and unused items may be returned within 30 days of delivery. Return eligibility, shipping costs, exclusions, and refund procedures are explained in our Returns & Refunds Policy.